Ph: 1800 027 027 Fax: 08 8952 1767
Here are some commonly asked questions that might help you with any enquiries you may have. If you have questions that are not addressed below please don't hesitate to send an email to firstname.lastname@example.org
How do I book my accommodation?
All accommodation reservations can be securely made online via our "Book Now" page. To make a reservation click here.
How do I book a tour?
All tour bookings can be securely made online via our "Book a tour" page. To make a tour booking click here.
How do I get to and from Toddy’s?
Airport - Toddy's provides a complimentary shuttle from the Airport every day. Simply make your way to the "Alice Springs Transfers" sign near the baggage carousel. Please advise us when booking if you wish to take advantage of the complimentary shuttle. We can also arrange shuttle transfers for airport departures. Bookings, for the departures shuttle are required at Toddy's Reception and the fare is $12 per person.
The Ghan - We will pick you up from the station and bring you to Toddy’s. This is a free service. If you are departing Alice Springs by The Ghan you will need to arrange your own transport to the station as we do not provide a service for return trips.
Greyhound - If you are arriving in the morning please hop into the Travel Shop next to the Greyhound stop and ask Davy Wavy to ring the Toddy's shuttle. This is not a guaranteed service as the Greyhound Bus could be running late and we may not have a bus available to collect you. If you are departing Alice Springs by Greyhound you will need to arrange your own transport to the station as we do not provide a service for return trips.
Do I need to bring my own linen?
Toddy’s provides sheets, pillows and pillow cases in all rooms. If you are staying in a dorm share room we recommend you bring a sleeping bag in winter as it does get cold at night. We do have sleeping bags for hire at reception if you don’t have one.
How many days should I stay in Alice Springs?
As many as you can! Haha! Just joking... Of course it will depend on what you want to do when you get here. Most of backpacker visitors (99.99%) participate in the 3d/2n Rock Tour, to experience Kings Canyon, Kata Tjuta and of course Uluru. Toddy's recommends you to stay at least 4 days in Alice Springs, so you can participate in the 3 day outback tour (see our special advertised on the home page) and spend one day here to see the sights in and around Alice Springs before heading off on your next adventure.
What is the climate like?
Summer - From November to March the average temperature is over 30° Celsius during the day. During the peak of summer temperatures can reach 40° Celsius and more. During the night you will experience temperatures of 15-25° Celsius.
Winter - May to September days reach a lovely 20-25° Celsius however the nights can drop to below 0°. On tour you will sleep in a swag and you will need a sleeping bag to keep you nice and warm. These can be hired from us if you do not have one.
What is a swag?
"These days it's a good quality, foam mattress inside a canvas cover that encloses both the bedding and sleeper. Traditionally blankets were used, but sleeping-bags are more practical, when it's very cold. The swag is rolled and fastened with straps. It's heavier and bulkier than a bivvy bag, but it's more comfortable and durable and is perfect for car-camping and other occasions when you don't have to carry it. In outback Australia's harsh conditions the swag's durability comes into its own. "TIM McCARTNEY-SNAPE - World renowned climber & adventurer.
"It's the best friggin outback invention in the world!" One of Toddy's funky backpackers ;)
We recommend that you take the following when going on tour to Uluru (Ayres Rock):
Can I leave my luggage at Toddy’s while on tour?
Is the pope catholic?? Of course! At Toddy's we take care of that. We have a luggage room that you can leave your extra luggage in while on tour or if you’re waiting for a shuttle. Please be advised that there is a 15kg weight limit on luggage for most tours. We can also lock up valuables such as laptops, passports etc. for you in our safe. There is no charge for these services.
What is your cancellation policy?
Accommodation cancellation policy: Cancellations received more than 24 hours prior to arrival will incur a 30% administration fee. Cancellations received within 24 hours of arrival will incur a 100% cancellation fee.
How far away is Uluru (Ayres Rock) from Alice Springs?
Uluru is approximately 470 kilometres from Alice Springs and it will take you approximately five hours to get there in a car. It is not just around the corner so you will need to plan your trip accordingly.
Can I climb Uluru (Ayres Rock)?
Guests visiting Uluru (Ayers Rock) should be aware that the local Aboriginal Custodians (Anangu) prefer that visitors don’t climb the Rock, mainly due to cultural reasons as the track to the summit crosses over a sacred Tjukurpa (religious) site. In addition, there are a surprising number of fatalities that have occurred over the years as a result of people climbing Uluru which they feel a responsibility for as the local custodians.
If, however, you do want to climb Uluru then you should be aware there are six conditions whereby the climb is closed by Park Management that can apply ‘without notice’. They are: